Sometimes folks forget while Sony is international, it is also Japanese. While American companies love to "get in front of the message" Japanese companies sometimes react more slowly, and deliberately to issues. When Kazuo Hirai took a deep, slow, long bow at the start of the Sony "apology" press conference, he was acting as a member of a culture, and not just a the chief of Sony's PlayStation games unit.
Kazuo and Sony admitted and apologized for the security failure that allowed user data for 77 million subscribers of Qriocity and the PSN to be stolen. He also pointed out that Sony is working with the FBI, other law enforcement agencies, and private agencies on the matter.
Since names, birth dates, email addresses and login information was stolen, Sony urged folks to change their passwords. This is especially important if your PSN or Qriocity passwords are the same as any other online accounts that you use.<p>Both services have been down since April 20th, though Sony says they will be be coming back online soon, and probably in stages.
I've been hypothesizing that Sony would try to compensate users with some sort of free downloads, and it appears I may be right. I wouldn't be surprised if folks got a free month or two to PlayStation Plus or Qriocity as well as a game or other download or two.
The hacking of PSN and Qriocity have been PR nightmares for Sony. Fortunately addressing the issues honestly and thoroughly may help us all sleep better.
[Source: Yahoo! News]