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Kazuo Hirai Apologizes for Sony's PSN and Qriocity Security Failures

By May 1, 2011

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Sometimes folks forget while Sony is international, it is also Japanese. While American companies love to "get in front of the message" Japanese companies sometimes react more slowly, and deliberately to issues. When Kazuo Hirai took a deep, slow, long bow at the start of the Sony "apology" press conference, he was acting as a member of a culture, and not just a the chief of Sony's PlayStation games unit.

Kazuo and Sony admitted and apologized for the security failure that allowed user data for 77 million subscribers of Qriocity and the PSN to be stolen. He also pointed out that Sony is working with the FBI, other law enforcement agencies, and private agencies on the matter.

Since names, birth dates, email addresses and login information was stolen, Sony urged folks to change their passwords. This is especially important if your PSN or Qriocity passwords are the same as any other online accounts that you use.<p>Both services have been down since April 20th, though Sony says they will be be coming back online soon, and probably in stages.

I've been hypothesizing that Sony would try to compensate users with some sort of free downloads, and it appears I may be right. I wouldn't be surprised if folks got a free month or two to PlayStation Plus or Qriocity as well as a game or other download or two.

The hacking of PSN and Qriocity have been PR nightmares for Sony. Fortunately addressing the issues honestly and thoroughly may help us all sleep better.

[Source: Yahoo! News]

May 2, 2011 at 1:56 am
(1) regis says:

they shoulda at least put the ps2 network back up… no security issues with that…. they dont care about us tho… its $$$ thats it..

May 12, 2011 at 1:30 pm
(2) cindy says:

I feel like they should be notifing people if there info has been breeched and making sure that everyone that has been is offered some type of life lock or identy protection. Due to their issue. I am so out raged I would like a complete refund for my consule and for all I have invested in it. This is completely insane, and needs to be delt with in a timely mannor.

May 12, 2011 at 5:18 pm
(3) Ricky says:

Cindy, wtf are you talking about “wanting a full refund for your console and everything you have invested! Yes there has been some major data protection breeches here but lets be honest, no one is totally safe from hackers.

Sony are doing everything in their power to address what is an unforeseeable problem and are taking massive steps to make sure that this never happens again.
Now if this takes 1 month, 2 months or whatever, then we should remain supportive and patient.
I agree that we should have some form of compensation for the down time, frustration and loyalty that we show to sony (ie not jumping ship to the poor mans console). However unless they have actually taken bank details from you and siphoned you of all your money then they don’t actually need to do anything and to think you should be given a full refund on your console is completely insane and unrealistic.

They have made arrangements with Debix, Inc., one of the industry’s most reputable identity protection firms, to offer AllClear ID Plus at no cost to PlayStation Network and Qriocity account which is an identity theft protection program. Plus other “welcome back” gifts, ie downloads free subscriptions etc will be available for all those “loyal and patient customers”!!!

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